Privacy & Cookie Policy
Twisted River Farms (TRF) is committed to protecting your personal information. This policy describes how we collect, use, store and disclose your personal information.
This policy applies to any personal information provided by you through the TRF websites (www.twistedriverfarms.com) or through your interactions with us through retail stores.
It is important that you read this privacy policy together with any other privacy policy TRF may provide on specific occasions from time to time when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information. This policy supplements any such other policies and is not intended to override them.
When you engage in a purchase from our store, we gather certain personal details from you, including your name, address, and email address, as part of the transaction process.
Additionally, when you navigate through our store, we collect your computer’s internet protocol (IP) address automatically. This data helps us gain insights into your browser and operating system preferences.
If you have granted us permission, we may occasionally send you email communications about our store, latest offerings, and other relevant news.
How do we secure your consent?
By providing us with your personal information to finalize a transaction, authenticate your credit card, submit an order, coordinate a delivery, or process a return, you implicitly give us consent to collect and use this information solely for the specified purpose.
In cases where we require your personal information for a secondary purpose, such as marketing, we will either directly request your explicit consent or give you the choice to opt out.
How to revoke your consent:
Should you wish to withdraw your consent after opting in, you have the right to do so at any time. You can revoke your consent for us to contact you or for the ongoing collection, use, or revelation of your information by reaching out to us at [email protected].
- Identity data – Forename and surname, Company name (if relevant), birthday
- Contact data – E-mail address, Telephone number, Address, Delivery name and address
- Transaction data – Details of the TRF products you have purchased from us and information about whether or not payment has been made
- Profile data such as log-in information, purchases made and preferences and any feedback and survey response
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, if you’re using the site on your mobile, you may choose to provide us with location data. The information we obtain from those services does depend on your settings for that service or their privacy policies. So you should always regularly check what those are.
With regard to each of your and your authorized users visits to our site we may automatically collect the following information:
– technical information, including the Internet protocol (IP) address used to connect the computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
– information about the visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
These analytical cookies are used to distinguish users, collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, the pages visitors have visited on the site and where visitors have come to the site from. This allows us to make improvements to the site by understanding how people use it. They do not track your browsing activity on other websites. No personally identifiable data is collected. These cookies do remain on your browser after the end of a session for varying periods of between 24 hours and 2 years.
The cookies that we use are Google Analytics cookies.
There is a cookie that is set which is required for some parts of the site to work properly and allows the service to temporarily remember the selections that you have made e.g. choice of language. It is used to establish a user session. It expires at the end of the session when you close your browser.
On this site the session cookies used are:
To prevent multiple popups from being shown to you as visitor
To track a specific user’s session including any account log-ins
To speed up delivery of the website
There are cookies used to manage the shopping experience and keep track of store-specific actions you take such as items in your basket. These expire after 2 days.
There is also a cookie used to customize your view of your account interface and the main site interface. This expires after 1 year.
Twisted River Farms
Location: 1355 County Road O,
Hartford, WI 53027
Phone: +1 262 497 2599
Email: [email protected]